Reservation & Payments

  • To reserve any Tour, a 50% deposit of the total amount due is required.
  • Any outstanding balance must be paid in full, al least 60 days prior departure.
  • For Galapagos cruises, a 50% deposit of the total amount per passenger is necessary in order to confirm any reservation.
  • Any outstanding balance must be paid in full, at least 60 days prior departure date.
  • Payments can be made by personal check, cash, or bank wire transfers.
  • Payable in U.S.A. Dollars. Price lists are subject to change without forward notice.

Cancellation and Refund Policies

Any refund will be made and cancelled through the customer agency where the passenger contracted the tour or expedition.

  • Up to 120 days before departure, with a USD 50. -Penalty
  • Up to 90 days before departure, 75% of total amount will be refunded (no less than USD 50.
  • Up to 60 days before the departure, there is NO REFUNDS.

Total refunds are subject to emergency & medical reasons, upon receipt of acceptable and official medical proofs of sickness. In case of one or more passengers pulling out, once the tour has commenced, there will be no refund for unused services, and EXPLORADIVING S.A. is released from any responsibility assumed in the contracted service.

Acceptance of Passengers:

EXPLORADIVING S.A. reserves the right to decline the acceptance of any person as individual or member of a group if the presence of that person is detrimental to the good conduct of the tour or contrary to the prevailing laws and regulations to the country.

Physical Condition:

"EXPLORADIVING S.A. presumes that all signed up for their tours have act according to their own will and are in good health and physical condition.

Luggage:

EXPLORADIVING S.A. can establish limits regarding the weight, number, kind or size of passenger luggage. In case of air transportation, we are subject to IATA regulations.

Insurance:

Travel insurance for Scuba Diving tours and programs is mandatory.

Responsibility and Indemnification:

Passengers shall defend, indemnity and hold harmless EXPLORADIVING S.A. and its officers, directors, agents and employees from and against any all claims, causes of action, damages, losses, costs and expenses (including reasonable attorney’s fees), judgements and liabilities made against or incurrent by EXPLORADIVING S.A. arising out of the acts and omissions of the passengers, including but not limited to the hazards of travelling in wilderness arcs, illness in remote areas without medical assistance, the force of nature and travel by air, train, automobile, boat, or other conveyance.

Passengers shall defend, indemnity and hold harmless EXPLORADIVING S.A. from liability caused by injury, damage, loss, delay, additional expenses caused directly or indirectly by force major, weather, failure of any means of transport, theft, civil disturbance, acts from the government and acts from god.

EXPLORADIVING S.A. reserves the right to modify any route or other arrangements with justified causes. EXPLORADIVING S.A. reserves the right to cancel any trip prior to departure upon the refund of all payments received which shall release EXPLORADIVING S.A. from any further liability.

Acceptance of General Terms and Conditions:

Passengers declare acceptance of any/all terms and conditions stated herein

Governing Law and Controversy:

General terms and conditions established herein shall be governed by the, and construe in accordance with the Laws and regulations of Ecuador.
Any controversy, dispute or claim arising out or relating to these terms and conditions and its further application shall be finally resolved by the courts and jurisdictional system of the city of Quito.

Comissions:

Comision will be agreed individualy, standard comision for local business 10%, business abroad %20

Complementary Policy:

For every 16 passangers there will be a complementary for the tour guide.


CONTACT US
+ (593) 2 256 3905
+ (593) 9 9724 0254

INFO@EXPLORADIVING.COM